Problem: The client was experiencing an issue where some products were displaying in incorrect categories on their multilingual website. Solution: 1. We first checked if the issue occurred in the original language of the site. 2. We recommended increasing the WordPress memory limit to at least 256MB by adding the following code to the wp-config.php file:
3. We requested the client to ensure all plugins and the WordPress core were updated. 4. After updates, we identified that the theme was still outdated and needed updating. 5. Upon updating, we performed troubleshooting steps and corrected the slug for the shop page in both languages, which resolved the issue. 6. The problem was due to the shop page slug conflicting with the product slug.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
Problem: The client is unable to see the 'Translate independently' option for posts in WPML and is experiencing issues setting posts to 'nofollow' using Yoast SEO, which leads to errors. Solution: 1. Ensure that the post is duplicated before trying to set it to 'translate independently'. This option appears only when editing the post in the secondary language. 2. To address the 'nofollow' setting, create a post in the original language and set it to 'no follow'. If this works without errors, the issue might be with the duplicated posts in other languages. 3. If encountering errors with duplicated posts, check if the template used by the original post still exists in the theme directory. If not, reassign a valid template and try duplicating again. 4. If problems persist, consider recreating the problematic post with the same content and settings to see if this resolves the issue.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing errors when trying to set a post as nofollow with Yoast, and encountering fatal errors after saving the post, it might be related to your WPML settings and configurations. Solution: The issue occurred only with specific custom post types, such as "Downloads" from "Download Manager Pro". Setting these custom post types in WPML to "Translate independently" instead of duplicating them resolved the issue. We also recommend updating all your plugins to verify if the issue persists. If it does, we can try to recreate the issue on a test site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: If you're trying to cache your website using a plugin while using domain names for translations instead of subdomains or directories, and you're not seeing cached versions for different domain names like heskins.de, heskins.es, etc. Solution: We recommend trying the following caching solutions that are compatible with WPML:
Please note that the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing slow SQL queries during searches on their website, specifically when using the WPML plugin. The issue persists even when WPML is disabled, suggesting that the problem might not be directly related to WPML. Solution: We recommend addressing this issue with the theme developers, in this case, Avada. It appears that the SQL query itself is fundamentally expensive and inefficient. The client should demonstrate that the query performs well without WPML before considering it as a WPML-related issue. If after consulting with Avada the problem seems to be related to WPML, we encourage the client to contact us again.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing a fatal error when trying to update a download on their site, specifically with the WPML Multilingual CMS plugin. The error message indicated an 'Uncaught Exception: قالب صفحة غير صالح' in the WPML post duplication class. Solution: 1. We recommended enabling WP_DEBUG in the wp-config.php file to gather more detailed error information. This involves setting
define('WP_DEBUG', true);
and
define('WP_DEBUG_LOG', true);
to log errors to a debug.log file within the /wp-content/ directory. For more details on debugging WPML, visit https://wpml.org/documentation/support/debugging-wpml/. 2. We suggested deactivating, deleting, and reinstalling a freshly downloaded version of the WPML plugin, reassuring the client that all settings and translations are preserved in the database, hence no data would be lost. 3. We offered to set up a staging site for further investigation if the client was uncomfortable performing these steps on their live site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
