Problem: After updating a key and removing a banner from the footer, the client's translations stopped working, and directories such as /ru/ and /en/ are showing as 404 pages, despite no changes in language settings. Solution: We first suggested checking if the issue persists when all plugins except WPML are temporarily disabled. We also enabled debug information for this ticket and asked the client to provide this by following the instructions at http://wpml.org/faq/provide-debug-information-faster-support/. Additionally, we noted that the language switcher appears to be custom-made, which might be affecting the links. We recommended temporarily adding the language switcher to the footer via WPML → Languages to test the issue.
If these steps do not resolve the problem or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to update a new key in WordPress and remove a banner in the footer. Solution: To update the new key in WordPress: 1. Navigate to Plugins → Add New and click the Commercial tab. 2. Click Unregister WPML from this site. 3. After the page loads, click on Register WPML. You will see a message asking you to enter the site key. Click on Get a key for this site. 4. In your WPML account, complete the site key wizard and set it to Production site. 5. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
