Problem: The client encountered issues while updating recruiter information on translated destination pages using Elementor. Specifically, they were unable to save changes and received a warning about potential loss of edits when trying to replace a recruiter on the Finnish version of a page. Solution: We recommend ensuring that WPML and Elementor are used in accordance with our compatibility guidelines, which can be found here: https://wpml.org/documentation/plugins-compatibility/elementor/. The issue described was not directly related to WPML. When editing translated pages, it is crucial not to use Elementor directly but to utilize WPML's Translation Editor. This approach was successfully used on the German version of the page, where the recruiter was correctly updated. To resolve the issue on the Finnish page, the client should update the information using the Translation Editor to ensure the changes are properly saved and displayed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are unable to re-add existing users as translators in WPML after an update, and you are concerned about losing translations when updating translated job pages. Solution: To resolve the issue of re-adding existing users as translators, you need to edit the
wp_capabilities
key in the
wp_usermeta
table. Remove the "translate" value for the affected users. This adjustment will allow you to add them back as translators. After making this change, please ensure to add the correct language pairs for each translator as needed. If you are unsure what to do, don't proceed with the above. Take a backup of the DB of your site before proceeding! If you're experiencing similar issues or if this solution does not apply due to different circumstances or it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
