Problem: You are experiencing issues with credits not appearing on your site after creating a new instance and assigning credits. You are also unsure about the process of unregistering and re-registering WPML with a new site key. Solution: The issue with the credits might be due to them being stuck in an old automatic translation account ID after reinstalling or resetting WPML. Here's how you can resolve this: 1. Visit your WPML account page and use the "add/remove credits" button to move the credits back to your WPML.org account. 2. Then, go to your sites page, remove the current site key, and generate a new one. 3. Access your website's backend, navigate to Plugins > Add new > Commercial, and UNregister WPML from the old key and RE-register it with the new key. 4. Re-add the credits to your site by following the steps outlined in this guide. Please note that you do not need to install a new plugin for this process.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem:
If you're experiencing issues with WPML translating CSS IDs, which makes it difficult to know what the links are being renamed to, you're not alone. Solution:
To prevent WPML from automatically translating CSS IDs, we recommend adding a custom XML configuration to your WPML settings. Here's a step-by-step guide:
1. Navigate to WPML > Settings in your WordPress dashboard.
2. Locate the Custom XML Configuration section.
3. Insert the following code:
This code ensures that any CSS IDs you manually edit will not be overwritten, and new pages will not have their CSS IDs automatically translated. It's important to note that this will only affect new translations moving forward; any CSS IDs you've already translated manually will remain as is.
If this solution doesn't seem relevant to your issue, please don't hesitate to open a new support ticket with us.
Problem:
The automatic translation credits are not appearing on the website, even though they are showing up in the WPML account.
Solution:
The issue was resolved by removing the credits from the site first, generating a new registration key, and re-registering WPML with the new key. This involved removing the credits, generating a new key, and re-registering WPML.
