Problem: The client was experiencing issues with some pages still opening in the Classic Translation Editor instead of the Advanced Translation Editor after switching back to the Advanced Translation Editor in the settings. Solution: 1. We accessed the WPML settings. 2. We changed the option under WPML --> Settings --> Editor for translations previously created using Classic Translation Editor from "Classic Translation Editor (recommended)" to "Advanced Translation Editor". 3. We advised the client to delete any translation jobs that were in progress with the Classic Translation Editor from WPML --> Translation Management --> Jobs. 4. We provided a video tutorial for further assistance: https://komododecks.com/recordings/Mx0Gt88nPAgGvmfj0QDO.
Problem: The client was experiencing issues with WPML's automatic translation where the translation status keeps refreshing and the progress bar rotates continuously. The translation still doesn't appear, and not all language flags are visible for editing on the post. Solution: We recommend you try the following steps: 1. Ensure you have a full backup of your site and database. 2. Navigate to WPML > Support > Troubleshooting and click on "Synchronize local job ids with ATE jobs". 3. Go to WPML > Translation Management and resend the page to translation.
Problem: If you're experiencing issues with translations not saving and a persistent loading bar, except for the French translation, and you're wondering if you can edit English and French translations in the Gutenberg editor instead of always using the advanced translator. Solution: We recommend not using the WPML editor and the WordPress editor to translate the same content as it can cause conflicts. To resolve the issue, we suggest you open the translated pages using the WordPress editor, which should work correctly. If you make edits using the WordPress editor, be aware that these changes will be reverted if you update the translation using the WPML editor. To avoid this, you should disable the WPML editor for the post or page you want to edit. For detailed steps on how to manually translate content and disable the WPML editor for specific posts or pages, please refer to our manual translation guide.
If this solution doesn't look relevant to your issue, please open a new support ticket so we can assist you further.
