Problem: You want a header item to show no content in its translation, essentially making the translation an empty string. Solution: We recommend trying one of the following methods: Method 1: 1. Navigate to WPML >> String Translation page. 2. Search for the string you want to show as empty. 3. Edit the translation, add a blank space, and save it.
Method 2: You can also hide the header item using CSS. Add the following code to your site's custom CSS section:
If these solutions do not resolve your issue or if they seem outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are unable to translate the bottom-most text in the footer of your website using the WPML plugin. This text is part of the Flatsome theme and does not appear in the WPML String Translation interface. Solution: To translate the copyright text in the Flatsome theme, we recommend you follow these steps: 1. Navigate to WPML >> String Translation page. 2. Scroll down and click on the Translate texts in admin screens » link at the bottom of the page. 3. Search for the required string. 4. Select the string. If the string is already "Registered and locked" as shown in the screenshot, please skip steps 4-6 and proceed to step 7. 5. Click on the Add to String Translation button. 6. Then click on the "« Return to String Translation" link. 7. Add the translation from the WPML >> String Translation page. If the source language of the string is incorrect, you may assign the correct language by following this documentation: How to change the source language of strings.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
The client wants all notifications displayed by the WPML plugin to be in English, despite the admin interface already being set to English.
Solution:
We recommend setting your profile language to English under Users >> Profile on your WordPress site. After updating this setting, please clear all types of caches to ensure the changes take effect. For detailed guidance, refer to our documentation on setting the WordPress administration language:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: You are facing an issue where translated products do not appear in their respective categories on the translated version of your website. Additionally, the slug for the translated version is different, requiring '-en' to be added to the category slug. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WooCommerce --> WooCommerce Multilingual --> Multicurrency. 2. Uncheck the option "Show only products with custom prices in secondary currencies". This should make all products appear correctly in their translated categories.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing issues with YouTube videos not working on the translated pages of your website, while they work fine on the original page. The issue arises because an incorrect shortcode format with additional characters like [/embedyt] is added in the translations.
Solution: First, ensure that when you are adding the YouTube URL into the shortcode, you do so without any spaces or additional characters. The correct format should look like this:
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is experiencing an issue where two footer widgets do not appear in the translated version of their website, despite having translated all strings in the widget domain and setting the widgets to display in all languages. Solution: 1. Ensure that the featured products and posts displayed in the default language footer are translated into the secondary language. 2. For translating the widget title, follow these steps: - Navigate to WPML >> String Translation page. - Click on the Translate texts in admin screens » link at the bottom. - Search for the required string and select it. - Click on the Add to String Translation button and then return to the String Translation page to add the translation. 3. If the widgets are Custom HTML or use specific widgets like 'Recent Posts', translate them using the manual widget translation approach. For more details, visit Translating Widgets. 4. To translate text added through the Theme Customizer, register the string for translation following the steps in the guide at Translate Admin and Settings Strings.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing an issue where unexpected text appeared in the header of the translated version of their website, which was not present in the original version. Solution: We recommended using the menu sync feature to align the menus across different translations. This approach successfully resolved the issue of the unexpected text in the header. If you're experiencing a similar problem, we recommend trying the menu sync feature to ensure consistency across your site's translations.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
You are experiencing an issue where the Toolset plugin is generating a connection error to toolset.com on every admin page, despite not having installed the Toolset plugin yourself.
Solution:
We recommend performing a full site backup before proceeding with any changes. After backing up, please follow the steps provided in the errata and support ticket to address the connection issue:
If these steps do not resolve your issue or if the information seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
