Problem: You are experiencing an issue with the installation process at step 4, specifically related to AI Translation, possibly due to the performance of the OVH shared server. Solution: If you're encountering this problem, we recommend you try the following steps: 1. Deactivate all WPML plugins. 2. Delete all WPML plugin folders from
/wp-content/plugins/
. 3. Download a fresh copy of WPML from https://wpml.org/account/downloads/ (Version 4.8.5 is now available). 4. Upload the new plugin files and activate them. 5. Attempt to complete the setup wizard again. If the issue persists, we may need to request temporary access (wp-admin and FTP) to your site—preferably to a staging site where the issue can be replicated.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: The client is trying to translate a page using the WPML interface, but encounters issues where the interface shows incomplete translation percentages despite all segments appearing translated. Additionally, after saving translations, they revert to untranslated status, and the English version of the page is not visible on the frontend. Solution: We recommend the following steps to address the translation issues: 1. Ensure that all links within the content are correctly translated and updated. You can find guidance on translating links using the Advanced Translation Editor (ATE) here: Translating Links with Advanced Translation Editor. 2. If the problem persists, try switching to the previous version of ATE: - Open the page in ATE. - Click on the icon in the top right corner. - Select the option to activate the previous version of ATE. - Save the changes and fix the translation. - Save the translation, update it in ATE, and then switch back to the latest version of ATE. - Verify if the issue is resolved.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
