Problem: After updating WPML, the language switcher no longer appears for users who are not logged in. This issue was initially thought to be related to the WPML upgrade, but it was later identified as possibly being linked to server issues or a compatibility problem with other plugins or themes. Solution: 1. Ensure that WPML and all other plugins are updated to the latest versions by navigating to Plugins > Add new > Commercial > click "check for updates". 2. If the problem persists, perform a compatibility check: - Create a full website backup. - Disable all plugins except for WPML and its add-ons. - Check if the issue still occurs. - If not, reactivate plugins one by one to identify the problematic plugin. - If the issue persists with only WPML active, switch to a default WordPress theme like TwentySeventeen to test further. 3. It is recommended to perform these tests in a staging environment if possible. If these steps do not resolve the issue, we suggest visiting the related forum topic for additional guidance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are unable to save a translation using the Advanced Translation Editor. When you try to save, nothing happens. Solution: We recommend checking if a link for the texts is missing in your translation setup. Adding the necessary link as indicated in the documentation might resolve the issue. If you're experiencing this, please refer to the Advanced Translation Editor documentation for detailed guidance.
If this solution does not apply because it's outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please open a new support ticket.
Problem: The client reported that the href attributes of linkable images in hexagon shapes were missing in the Hungarian translations of their website pages. This issue occurred after using the Advanced Translation Editor (ATE) and was consistent across multiple pages. The site uses Bricks builder. Solution: We temporarily fixed the issue by manually editing the images and applying the URLs on a staging version of the site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported that the 'underlined-link' class attribute present in the English version of a webpage was missing in the translated Hungarian version, despite attempts to re-translate after making changes to the original. Solution: We recommended that the client check the WPML and Bricks settings on their site against those on a clean installation where the issue was not replicated. We provided a sandbox link for reference. The client was advised to create a test page, translate it, and check if the issue persists. If the problem is still reproducible, we asked the client to inform us on how to replicate it so we could further investigate with our compatibility team.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with content not being translated when using the Bricks builder, this might be due to a specific problem with the Bricks builder plugin. Solution: We recommend you try the following workaround: 1. Open the
For more details, check the related known issue on WPML Errata.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing an issue where a page translated from English to Hungarian appears empty. Solution: 1. We recommended ensuring that the translation is 100% complete. The client should slightly modify the original page, save it, and then navigate to the WPML translation editor to save the translation. 2. We asked the client to check for any fatal errors by enabling the debug mode. This involves modifying the
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client was unable to find the template for error pages created with Brickbuilder in the Translation Management to translate it from English to Hungarian. Solution: We recommended the client to either click the plus icon on the templates page to translate the template directly or navigate to WPML > Translation Management, avoid selecting 'Template' as it might be a different post type, select 'ALL', search for the 404 template, and then send it for translation.
If this solution does not apply because it is outdated or not relevant to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
