Problem: If you're experiencing an issue where credits transferred between WPML accounts are missing, as was the case when 54100 credits intended for translations were not visible on the target site after being assigned. Solution: We recommend checking the original site to confirm if the credits are still there. In this specific instance, we found that the credits were still on the original site. We then manually removed these credits from the original site and reassigned them to the intended site. You can verify the credits under WPML >> Translation Management > Tools tab.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your specific case, please visit our support forum at WPML Support Forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client inquired about whether they would receive fresh credits each year with the yearly renewal of WPML or if they need to purchase credits separately. Solution: We informed the client that they can find detailed information regarding WPML renewals and credits on our documentation page. We recommended visiting WPML Renewals and Credits for a comprehensive understanding of how renewals and credits work.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please visit our support forum.
