victorD-16

Problem:
The client is using the Divi Contact Form Helper plugin and has identified certain fields that are not available for translation in the WPML Advanced Translation Editor. These fields include Description, Placeholder text, HTML field, and various fields within the Confirmation Email settings.

Solution:
We provided a Custom XML Configuration to make the missing fields translatable. The client should add the following code to WPML > Settings > Custom XML Configuration:

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>et_pb_contact_field</tag>
      <attributes>
        <attribute>field_title</attribute>
        <attribute>field_placeholder</attribute>
        <attribute>field_description</attribute>
        <attribute encoding="allow_html_tags">field_htmlcontent</attribute>
      </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>

After adding the code, the client should re-translate the page. Additionally, we reminded the client not to forget to translate URLs, providing a link to our documentation on this topic:

• Translating links with Advanced Translation Editor

If the provided solution does not apply due to being outdated or not relevant to the client's specific case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.