Problem: The client is using the Divi Contact Form Helper plugin and has identified certain fields that are not available for translation in the WPML Advanced Translation Editor. These fields include Description, Placeholder text, HTML field, and various fields within the Confirmation Email settings.
Solution: We provided a Custom XML Configuration to make the missing fields translatable. The client should add the following code to WPML > Settings > Custom XML Configuration:
After adding the code, the client should re-translate the page. Additionally, we reminded the client not to forget to translate URLs, providing a link to our documentation on this topic:
If the provided solution does not apply due to being outdated or not relevant to the client's specific case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
Problem: If you're trying to translate a page using the Divi Builder instead of the WPML Advanced Translation Editor and you encounter a 404 error page when attempting to start translating, we understand your frustration.
Solution: Here's a workaround that we've found to be effective: 1. Navigate to the
After applying this change, try editing the page using the Divi Builder without first saving or updating the page.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
