Problem: The client reported an issue where WPML changes product IDs to translated product IDs when WooCommerce is looking for the master product ID to complete an order. This mismatch prevents WooCommerce from completing the order or sending out the completed order email, and also affects Klarna order management's ability to capture the order. Solution: We acknowledged the issue as a known problem and informed the client that it should be fixed in the upcoming WCML 5.5.4 release. We recommended that the client wait for this new version and then verify if the issue is resolved. If the problem persists after updating, we advised the client to contact us again for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client reported that product galleries were not syncing correctly between different language versions of their website, despite the backend showing the same settings for both. Solution: We recommended the client to first check if the issue persists with newly created products to determine if it's a recurring problem. We also suggested deactivating all other plugins except WPML and WooCommerce to rule out any plugin conflicts. Additionally, making a minor change to the original product, updating it, and then re-translating could help resolve the issue. If these steps do not solve the problem, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are using the MEDIA translation plugin along with multilingual and multicurrency plugins, but they do not appear in the settings. Solution: We are aware of this issue and recommend that you ignore it for now. All WPML plugins will continue to function normally, and this should not affect your site. The fix for this issue will be included in one of our upcoming releases.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
Problem: The client is experiencing an issue where updating or adding translations using WPML changes the product price unexpectedly. Solution: We recommend updating to the latest version of WPML for WooCommerce, specifically version 5.5.2.2, which addresses this issue. You can find more details here: WPML for WooCommerce 5.5.2.2. After updating, monitor the situation to ensure the problem does not resurface. If the issue persists, consider overwriting the production version with the staging version, as this might resolve the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with WPML and Klarna Checkout where: 1) Plugin settings are not accessible due to a conflict with WPML, causing the 'enable Klarna checkout' option to be unchecked automatically. 2) Only card payment options are displayed when WCML is activated, blocking other Klarna payment methods. 3) Possible corrupted WPML files might be causing the 'enable checkout' button in the Klarna plugin to not stay activated.
Solution: 1) We acknowledge the issue with inaccessible settings in the Klarna plugin due to WPML and confirm that a permanent fix will be included in an upcoming release of WooCommerce Multilingual. 2) We have set up a clean installation with WPML and WooCommerce, adding Klarna Checkout to test and isolate the issue. We invite the client to verify if the settings on this test site match those on their live site. 3) We request the client to provide more details about the corrupted files identified by their developer, specifically which files were affected and the nature of the corruption, to assist further.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that a translated product text on their WPML site was briefly visible upon page load but then disappeared. The issue was suspected to be related to copied text containing hidden or special characters. Additionally, the client was informed for the first time that their site did not meet WPML's minimum requirements due to the REST API not being enabled. Solution: We advised the client to manually type in the text instead of copying and pasting to avoid hidden formatting issues that might not be handled well by WPML. This approach resolved the display issue. For the REST API, we clarified that enabling it is a requirement for WPML, as outlined in our minimum requirements and further explained in our REST API dependencies guide. Enabling the REST API enhances compatibility and functionality, particularly for multilingual and multicurrency features.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client experienced an issue where the content/description tab disappeared from the WPML Translation Editor. This caused the text to disappear from the front end when these products were updated. Solution: We identified that the issue was due to the translation method settings. Each product has a setting in the right sidebar of the WordPress Editor where you can choose between the WPML Translation Editor or the WordPress Editor. It's important to use the same translation method consistently for each product. We resolved the issue by opening all the translated products in the WordPress Editor and saving them, ensuring that the WordPress Editor opens as expected for future updates.
If you're experiencing similar issues, we recommend checking the translation method settings for each product in the WordPress Editor and ensuring consistency in the method used. If the problem persists, please visit our support forum at WPML Support Forum for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not apply to your case, please open a new support ticket.
