Problem: The client reported that a translated product text on their WPML site was briefly visible upon page load but then disappeared. The issue was suspected to be related to copied text containing hidden or special characters. Additionally, the client was informed for the first time that their site did not meet WPML's minimum requirements due to the REST API not being enabled. Solution: We advised the client to manually type in the text instead of copying and pasting to avoid hidden formatting issues that might not be handled well by WPML. This approach resolved the display issue. For the REST API, we clarified that enabling it is a requirement for WPML, as outlined in our minimum requirements and further explained in our REST API dependencies guide. Enabling the REST API enhances compatibility and functionality, particularly for multilingual and multicurrency features.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client experienced an issue where the content/description tab disappeared from the WPML Translation Editor. This caused the text to disappear from the front end when these products were updated. Solution: We identified that the issue was due to the translation method settings. Each product has a setting in the right sidebar of the WordPress Editor where you can choose between the WPML Translation Editor or the WordPress Editor. It's important to use the same translation method consistently for each product. We resolved the issue by opening all the translated products in the WordPress Editor and saving them, ensuring that the WordPress Editor opens as expected for future updates.
If you're experiencing similar issues, we recommend checking the translation method settings for each product in the WordPress Editor and ensuring consistency in the method used. If the problem persists, please visit our support forum at WPML Support Forum for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not apply to your case, please open a new support ticket.
