ATE

Problem:
The client reported an issue with WPML where they were charged $170 for automatic translations of already translated products. The client also experienced random changes in the admin language and issues with taxonomy translations not being considered in credit calculations.
Solution:
We investigated the issue and identified it as a bug unrelated to Automatic Translation Editor (ATE). As a temporary workaround, we recommended the client to uncheck the 'Don't show translated taxonomies in Translation Editor' option in WPML > Settings. For the overcharged credits, we offered a refund of 10,000,000 credits to the client's WPML.org account. Additionally, we escalated the bug for a permanent fix in future WPML versions. For further issues, we opened separate support tickets to address them specifically.

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.

Problem:
The client's WPML account was set to Pay As You Go, and they were charged despite having free credits available.
Solution:
We confirmed that while Pay As You Go is active, new credits cannot be assigned. However, any existing credits will be used before Pay As You Go charges apply. To use credits in the future, the client needs to cancel the Pay As You Go subscription first and then assign credits to the site. We adjusted the account to ensure that existing credits are used first, and we are currently reviewing the Pay As You Go invoice to potentially adjust it.

If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we recommend opening a new support ticket at WPML support forum.

Problem:
The client is experiencing a significant word count discrepancy when translating a page into Italian using WPML with Elementor Pro. Despite the page appearing fully translated, WPML shows a need to translate 685 words for Italian, compared to only 6 for other languages.
Solution:
Clear any stuck translation jobs: Navigate to WPML → Support → Troubleshooting and click the Cancel in-progress automatic jobs button. For French, look for the button labeled Annuler les tâches automatiques en cours.

If these steps do not resolve the issue, it's possible that the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

Problème :
Vous utilisez WPML sur un site WordPress et rencontrez un problème où WPML vous demande de mapper la langue portugaise avec une langue WPML, malgré avoir déjà effectué cette opération. Le message d'erreur indique que aucun contenu ne peut être traduit automatiquement tant que la langue par défaut n'est pas mappée à une langue prise en charge.
Solution :
Nous vous recommandons de vérifier le moteur de traduction actif sous 'WPML > Paramètres > Moteurs de traduction'. Essayez de changer de moteur de traduction pour voir si l'erreur persiste, car cela peut être dû à une combinaison de langues non prise en charge par le moteur actuel. Pour plus de détails, consultez notre discussion précédente sur ce sujet ici.

Si cette solution ne résout pas votre problème ou si elle semble obsolète, nous vous recommandons vivement de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum forum de support WPML.