Problem: The client is unable to withdraw credits from several WordPress sites they no longer manage using the 'Transfer credits to WPML.org' option, and receives an error message. They request manual removal of credits from specified sites to be added back to their main WPML account balance.
Solution: We reviewed the client's request and found that except for one site, all other sites had 2000 free credits provided by us, which are not transferable to the main WPML.org account. Only the credits from the client's own account can be transferred. We manually updated the client's WPML.org account by adding the 2000 credits from their account back to their balance, increasing it from 25000 to 27000 credits.
If you're experiencing similar issues with transferring credits and the solution provided here does not resolve your problem, or if it seems outdated, we recommend checking the related known issues and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is trying to translate the WooCommerce Quote or Enquiry Contact Form 7 plugin on their site but the content on product pages is not being translated into English. Solution: We took the following steps to resolve the issue: 1. Cleared both the Object Cache and WP Rocket caches. 2. Navigated to WPML > Languages, enabled Language filtering for AJAX operations, and saved the changes. 3. Went to Settings > Permalinks and resaved the permalink structure. 4. Cleared all caches again and tested the form as an incognito user and as a non-logged-in user. The form is now displaying correctly in all languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue with the Vikrentcar plugin on their English website, which requires a modification in the database handling code. Solution: We recommend backing up your website before attempting any fixes. Navigate to the
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is facing an issue where the 'Complete Translation' process never finishes.
Solution: It seems to be related to a job initiated on a different domain or configuration. We recommend trying the following steps: 1. Go to Translation Management, select the page, send for translation, choose to translate it yourself, and then proceed to the Translation queue to take and translate. 2. Alternatively, edit the page in the default language and click to update the translation from the "Language" section in the sidebar.
If these steps do not resolve the issue or if you encounter similar problems on other pages, it might be due to outdated configurations or other conflicts. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with the Mega Menu not displaying correctly in different languages using the Avada theme on their multilingual site. Solution: We created a minimal installation of WordPress, WPML, and necessary add-ons to replicate the issue. We discovered that for the Mega Menu to display correctly in each language, the client needs to manually select the appropriate Mega Menu layout for each menu item in the language-specific menu settings. For example, in the English menu, go to the menu item and select the correct Mega Menu layout from the Avada options. This solution was verified by selecting the 'Services' menu item, which then displayed correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
