Problem: The client is experiencing issues with their multilingual e-commerce site where the downloadable files for products are not correctly linked to their respective translations. Despite translating the product descriptions from French to English, the downloadable files (PDFs) remain in French when accessed from the English version of the product.
Solution: We recommend checking the translation of the URL for the downloadable files within the product translation interface. Here's a step-by-step guide to ensure the downloadable files match the language of the product page: 1. Navigate to the WPML -> Translation Dashboard. 2. Select the product and assign it for translation. 3. In the product translation editor, update the URLs for the downloadable files to point to the correct language version. 4. Confirm the changes and check if the downloadable files are now correctly linked. 5. If issues persist, consider re-enabling the Advanced Translation Editor (ATE) for better control over translations.
It's important to note that this solution might be outdated or not applicable to your specific case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
