Problem: You are experiencing issues with WPML where some translated content does not apply correctly on the frontend. Specifically, the translated product title does not update and shows the original language title instead. Additionally, translated text rows that were previously completed and saved later become empty again. Solution: For the issue of the product title not updating: 1. Ensure you have a backup of your site for safety. 2. Navigate to WPML >> Support > Troubleshooting page and press the following buttons: - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE 3. If the problem persists: a. Open the default language product in Edit mode. b. Make a minor change, such as adding a space or + sign in your product title. c. Update the product. d. Remove the change made in step 3b. e. Update the product again. f. Open the translated page in WPML Translation Editor, ensure the translation is 100% complete, and press the complete translation button. 4. Clear all types of site/server/CDN cache. For the issue of translated rows becoming empty, a separate support ticket has been created and can be followed here: https://wpml.org/forums/topic/split-translated-rows-becoming-empty/
If these steps do not resolve your issues, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client installed WPML Media Translation and encountered an issue where a button linked to a PDF in the English version of their site does not automatically update to link to the translated PDF when switching languages. The client inquired whether this behavior is expected or if there is a setting that allows the button to dynamically link to the translated PDF. Solution: We explained that WPML does not automatically replace media file links within buttons or content, as these links are treated as static content. To resolve this, the client needs to manually update the link in the translated button version to ensure it points to the correct PDF for that language. This can be done if the button is added through the WordPress block editor or a page builder by editing the translated version and updating the link accordingly. Additionally, we suggested checking the how to translate links documentation and specifically the Translate link targets option to see if it might offer a solution, although it may not support PDF links directly.
If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client was unable to download or activate the WPML Media Translation plugin after activating the OTGS Installer on a development site. Solution: We advised the client that the OTGS Installer is only necessary for the initial setup and can be removed if WPML plugins are already installed. To install the WPML Media addon, the client should navigate to Plugins > Add new > Commercial tab, locate the WPML Media addon, and click to download.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are developing a site and need help translating text and slugs for Custom Post Types created with ACF using WPML. You cannot find where to translate some text and slugs for Custom Post Types. Solution: First, ensure that the archive page is functioning correctly without a custom slug. If you're using a custom archive slug, it's not translatable by default. We recommend deleting the custom slug to see if the default archive slug works correctly. For further guidance, check this documentation.
Regarding the archive slugs, there are two types: 1)
'has_archive' => true
: This setting uses the default slug as an archive slug, which can be translated using WPML. 2)
'has_archive' => 'custom_slug'
: This setting uses a custom slug for the archive page. By defining a specific string as a value, you set the same slug for both the default and secondary languages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
