Problem: The client is experiencing an issue where after translating a page from English to Spanish using WPML, the translation does not save properly. Initially, a pencil icon appears, but after attempting to translate, it changes to a plus icon, indicating the need to restart the translation process. Solution: We recommend checking for any object cache that might be enabled either by a plugin or by your server. You can verify this by navigating to the WordPress dashboard > Plugins, and checking the must-use section for any object cache plugins. Additionally, contact your hosting provider to inquire if they have any caching mechanisms enabled and request them to temporarily disable it to see if this resolves the issue. If the problem persists, try the following steps: 1. Go to WP Dashboard > WPML > Support > Troubleshooting and click the buttons to clear the cache in WPML and remove ghost entries from translation tables. 2. Attempt to translate the page again.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was trying to translate updated information on several pages but encountered an issue where only a few segments of the translation were visible, instead of the entire content.
Solution: First, we advised the client to click on the 'gear' icon and complete the translation of the current fields to 100%. Then, we suggested making a small edit to the default language page/post and updating it. After that, the client should check the translation again to see if the issue persists.
Upon further investigation, we discovered that the custom field 'mfn-page-items' for the builder was set to 'Copy once' instead of 'Translate' in WPML → Settings → Custom Fields Translation. We changed this setting for the client, and after they modified the original page and saved it, the missing builder text appeared in the WPML translation editor for translation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
