Problem: The client encountered a PHP error indicating a missing class in the WPML plugin after updating PHP to version 8.3.30. The error message specified that the class 'WPML\TM\Jobs\Query\StringQuery' was not found. Solution: We recommended the following steps to resolve the issue: 1) Reinstall the WPML plugin cleanly by downloading fresh copies from the WPML account to ensure no outdated files remain. 2) Clear all caches, including OPcache / PHP cache, to prevent autoloaders from referencing outdated class maps. 3) Check the plugin directory to ensure there are no duplicate or old WPML plugin folders, which could cause conflicts. 4) As a temporary measure to restore site functionality, disable WPML, reinstall all components, and then re-enable the plugin.
If these steps do not resolve the problem, we suggest visiting the WPML support forum for further assistance. Additionally, it's advisable to check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that the latest versions of themes and plugins are installed. If the issue persists or the solution becomes irrelevant, please open a new support ticket.
Problem: The client is experiencing an issue where after translating a page from English to Spanish using WPML, the translation does not save properly. Initially, a pencil icon appears, but after attempting to translate, it changes to a plus icon, indicating the need to restart the translation process. Solution: We recommend checking for any object cache that might be enabled either by a plugin or by your server. You can verify this by navigating to the WordPress dashboard > Plugins, and checking the must-use section for any object cache plugins. Additionally, contact your hosting provider to inquire if they have any caching mechanisms enabled and request them to temporarily disable it to see if this resolves the issue. If the problem persists, try the following steps: 1. Go to WP Dashboard > WPML > Support > Troubleshooting and click the buttons to clear the cache in WPML and remove ghost entries from translation tables. 2. Attempt to translate the page again.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still persists, please open a new support ticket at WPML support forum for further assistance.
