Problem: The client was unable to add themselves as a translator on their WordPress site using WPML, despite trying to assign the necessary capabilities via custom code. Solution: We resolved the issue by temporarily changing the client's user role to Editor and then updating their profile. After this, we reverted the role back to the original setting and updated the profile again. This process refreshed the necessary capabilities, allowing the client to be added as a translator.
If this solution does not resolve your issue, or if it seems outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
