Problem: You are trying to translate all strings for an email sent to a customer, but the translation does not apply to the email title and subject, although it works for the body of the email. Solution: We recommend checking the profile language of the account used to create the booking. You can find this setting by navigating to Users-> Profile-> Language in your WordPress dashboard. If the profile language is set to anything other than Site Default, please change it to Site Default and create a new booking.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.
Problem: The client is trying to translate a Woocommerce coupon on their website. Solution: We recommend not setting coupons as translatable because they are unique for each shop and not based on language. However, if you decide to translate them, you should go to WPML -> Settings -> Post Type Translation and change the coupons' translation preference.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues here, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: If you're experiencing an issue where a template is not applied to a product page translated with WPML using Elementor Pro, even though it works with other templates. Solution: We recommend the following steps to resolve this issue: 1. Edit the original product and make a minor change (e.g., add a space in the product title). 2. Click the update button to trigger an update for the translation. This change should turn the pencil icon into a circled arrow icon. 3. Edit the translation using the Advanced Translation Editor and complete it. After these steps, the template from the original product should also apply to the translated product.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: You are experiencing issues with string translation for all products on your website after support intervention. Solution: To resolve the string translation issue for all products, follow these steps: 1. Edit the template in the original language and make a small change, such as adding a space after the button text. This triggers the update so that it will show in the Advanced Translation Editor. You can remove the space afterward. 2. Open the Advanced Translation Editor. You should see the original text and the English translation filled in. Click the green checkbox to accept this translation. Remember to clear the cache to ensure the changes reflect on the frontend immediately.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing an issue with saving string translations in WPML, it shows the update needed icon instead of the pencil icon. Solution:It was a temporary glitch and solved after some time.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client is trying to translate their price list created with the Essential Addons PRICE MENU widget into English. They have already translated their products and can switch between languages but are unable to replicate the process for the PRICE MENU widget as they did with the EA "Rotating text Header" widget. Solution: We recommend editing the translated page using Elementor and selecting the translated products for the dynamic field in the widget. This will allow the price list to display the correct translations for each product.
Please note that this solution may not be applicable if it's outdated or not relevant to your specific case. If you encounter any issues or if the solution does not work for you, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please don't hesitate to contact us on the WPML support forum.
Problem: The client was experiencing an issue where the Language Switcher did not display the English flag on the French site and showed no flags on the English site. The hreflang attribute was missing for English from both pages, even though the pages were translated. Solution: We recommended the following steps: 1. Verify that the two pages are connected by checking in the default language view. The client should edit the page and ensure that the translation shows a "pencil" icon. Then, use the language switcher at the top (making sure to exit the Gutenberg fullscreen if necessary) to switch to the translated version and check if it displays correctly. 2. We suggested adding a footer language switcher via WPML->Languages and checking if the same issue occurs with the footer language switcher, ensuring it is set as a list and not a dropdown.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with incorrect strings showing in the Rankmath meta information of their multisite WordPress installation. Solution: 1. We resolved the issue on the main site by translating the meta description using the WPML Translation Editor. 2. We translated global metadata through WPML > String Translation. 3. In some instances, we navigated to WPML > String Translation > Translate texts in admin screens, searched for the site title and tagline, added them to WPML String Translation, and then translated them. 4. We reminded the client that WPML needs to be installed and activated on each subsite of a multisite network, as content is handled independently and cannot be connected across subsites. 5. We requested network access to the multisite to assist further with the /journal/ subsite issues. 6. We provided links to guides that could help with understanding the integration of Rankmath and WPML for multilingual SEO:
Problem: The client needed to translate email notifications for the 'YITH Booking an Appointment for WooCommerce' plugin from English to French, which is their default language. They were unable to find a way to translate the 'New Booking' email notification.
Solution: 1. We recommended translating the email notifications using WPML's String Translation feature. 2. First, navigate to WPML > Theme and Plugin Localization and scan the 'YITH Booking an Appointment for WooCommerce' plugin for new strings. 3. Then, go to WPML > String Translation, search for the strings you wish to translate, and provide the translations. 4. We provided guides on how to find strings that don't appear on the String Translation page and how to use String Translation:
Additionally, we assured the client that translations will not be lost upon updating, deactivating, or deleting the plugin, as they are saved in the database. The only exception is if a WPML reset is performed from WPML > Support > Troubleshooting.
