Problem: The client has an issue where products that should be updated from English to Dutch are showing German content in the WPML editor, and the editor indicates that the default language is German. This is incorrect as the default language should be English. The client suspects that translations were added incorrectly in the past (German to Dutch instead of English to Dutch), causing issues with updates. Attempts to unlink the Dutch translation and relink it to the English product resulted in the default language reverting to German again. Additionally, switching from the classic editor to the advanced editor caused loss of already translated content.
Solution: We explained that currently, it is not possible to lock a language to only allow translations from English to other languages. Translations can be made from any language to any other language. Since the content was translated from a different source language, once unlinked and re-translated, it is impossible to map those translations to different source languages. Therefore, the solution is to manually add all those translations in the Advanced Translation Editor. Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If this is the case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/.
Problem: The client is trying to update a translated page from English to Polish, but the Advanced Translation Editor (ATE) is showing German or Dutch as the original language instead of English, with empty fields that need to be translated again.
Solution: We have identified that the main language of the page is actually German, which is why ATE is showing German or Dutch in the original language panel. To resolve this, we recommend disconnecting the English translation from the German page and then making the German page a translation of the English page. Please follow these steps: 1. Create a full site backup. 2. Follow the procedure to disconnect translations from the default language page or post: https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/ After completing these steps, when you update the translation, you should see the English content in the original side of ATE.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If this does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/
Problem: The Client is translating your site from Dutch to English, but some pages and posts are not automatically translated and display an eye icon indicating the English language assessment. Solution: If you're experiencing this issue, we recommend you follow these troubleshooting steps after ensuring you have a full site backup: 1) Navigate to WPML>>Support page, and click on the Troubleshooting link. 2) On the Troubleshooting page, click on the following options in the *Clean up* section and wait for confirmation after each: - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix WPML tables collation - Assign translation status to duplicated content - Fix terms count - Fix post type assignment - Cleanup and optimize string tables 3) Go to WPML>>Translation Management Dashboard. 4) Select the Post/Page you have issues with. 5) Send it to the Translation Basket. 6) Visit WPML>>Translations queue and click the *Translate* button to translate the page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
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