Problem: The client is experiencing an issue where WPML add-ons such as WPML String Translation, WPML CMS Navigation, WPML Media Translation, and WooCommerce Multilingual & Multicurrency are installed and active, but still appear as 'Not installed' in the WPML → Support section. Despite trying steps like reactivating plugins in the recommended order and re-registering WPML, the issue persists. Solution: We acknowledge this problem and recommend ignoring it for now as it does not impact the functionality of the site or the plugins. The plugins should continue to operate normally. We will include a fix in an upcoming release.
If this solution does not seem relevant, or if it becomes outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
