Problem: The client is facing an issue where a pop-up translated into English is not displaying correctly on the English version of their site. Instead, it either disappears from the Spanish site or appears on both the Spanish and English versions, indicating that only one pop-up can be active at a time. Solution: Initially, we suggested ensuring that the WP Terms Popup is set to be translatable in WPML > Settings, translating the pop-up, and correctly setting the pop-up in the WP Terms Pop Settings for each language. However, further testing revealed that the WP Terms Popup plugin is incompatible with WPML as it lacks multilingual functionality. We recommend contacting the plugin author to inquire about future compatibility updates or opting for a different plugin that is already compatible with WPML. A list of compatible plugins can be found here: https://wpml.org/plugin/
If this solution does not apply to your case, or if it seems outdated, we encourage you to check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
