Problem: The client reported that after transferring a website to a customer's account, the credits assigned did not appear in the customer's account, while they were deducted from the client's account. Solution: We suggested waiting a short period as sometimes updates to account balances can be delayed. Indeed, the credits appeared in the customer's account about 10-20 minutes after the transfer. If you're experiencing a similar issue, we recommend checking the account balance after a brief interval to allow for system updates. If the problem persists, please provide us with the URL of the website, the number of credits transferred, the date of the transfer, and your client's account email so we can assist you further.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to open a new support ticket at WPML support forum.
