Problem: The client reported an issue where the French mobile menu was displaying the incorrect label 'Certificats Cadeaux Vivanti' instead of 'Certificats Cadeaux'. Solution: We recommended the client to check and correct the navigation menu settings for the French language. Here are the steps we suggested: 1. Access the header templates at your WordPress admin area. 2. Edit the header template named Global Header Vivanti Final. 3. Ensure the primary-language template is updated and then retranslate it. After following these steps, the navigation menu should display the correct translated version.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client added a new header globally and encountered an issue where the language button did not translate correctly. The text 'English book now' should translate to 'réservez' in French, but changes made in one language were reflecting in both languages. Solution: We recommended that the client add their current user as a translator with the correct language pairs (French to English) from WPML >> Translation Dashboard > Translators tab. This should allow them to translate the header template correctly. If the problem persists, we advised the client to provide temporary access (WP-Admin and FTP Login info) to their site, preferably a staging site, so we could further investigate and debug the issue. We also emphasized the importance of backing up the database and website before making any changes and asked for permission to deactivate/reactivate plugins and the theme, and to change configurations on the site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where layouts created in English are being saved in the French section of their website's builder library. This confusion arises because the site's default language is set to French, not English. Solution: 1. Change the language from the Topbar before creating the layout: The client should change the site language using the topbar (as shown in this screenshot: https://tinyurl.com/2a7yjsbm) before creating the layout. This ensures the layout is saved in the preferred language. 2. Changing the Language of the Layout from the Language meta box: The client can also change the language for an existing layout by opening it in the default WordPress editor and selecting a different language from the Language meta box (details here: https://tinyurl.com/2dmslbt6).
Switching the site's default language to English will not negatively impact previously translated content. However, any posts or pages created in the previous default language might need updates to align with the new language settings. We recommend taking a full backup before making such changes.
If the client changes the default language and later decides to revert, the site should return to its previous state without issues. Content created in the default language will not require updates if it has already been translated.
It is generally advisable to create content in the default language first to avoid complications in translation and content management.
If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If further assistance is needed, please open a new support ticket at WPML support forum.
