Problem: The client reported an issue where the French mobile menu was displaying the incorrect label 'Certificats Cadeaux Vivanti' instead of 'Certificats Cadeaux'. Solution: We recommended the client to check and correct the navigation menu settings for the French language. Here are the steps we suggested: 1. Access the header templates at your WordPress admin area. 2. Edit the header template named Global Header Vivanti Final. 3. Ensure the primary-language template is updated and then retranslate it. After following these steps, the navigation menu should display the correct translated version.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client added a new header globally and encountered an issue where the language button did not translate correctly. The text 'English book now' should translate to 'réservez' in French, but changes made in one language were reflecting in both languages. Solution: We recommended that the client add their current user as a translator with the correct language pairs (French to English) from WPML >> Translation Dashboard > Translators tab. This should allow them to translate the header template correctly. If the problem persists, we advised the client to provide temporary access (WP-Admin and FTP Login info) to their site, preferably a staging site, so we could further investigate and debug the issue. We also emphasized the importance of backing up the database and website before making any changes and asked for permission to deactivate/reactivate plugins and the theme, and to change configurations on the site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
