Problem: If you're experiencing issues where clicking a URL redirects to a nonexistent page and then to the "My Account" page, it might be due to an incorrect character in the URL. Specifically, an en dash (–) instead of a regular hyphen-minus (-) can make the URL invalid, as WordPress only recognizes regular hyphens in its slugs. Solution: We recommend copying the correct link directly from your browser’s address bar or manually replacing the dash. Ensure that the URL uses a regular hyphen. For example, the correct working link should look like this:
https://eji.com.hk/zh-hant/fine-brooches
Once the regular hyphen is used, the URL should work properly and no longer redirect.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are using WPML to translate your website's content. After translating a page through 'Products' in the WordPress backend and generating a new URL, the translated page cannot be viewed on the website and is only visible under the 'Preview' option. Additionally, there is an issue with two unrelated product pages being linked together. Solution: For the issue where the translated page cannot be viewed on the website, this is a known problem with the B2BKing plugin. We have a workaround that has been effective: 1. Navigate to WPML -> Settings -> Custom Term Meta Translation. 2. Search for 'b2bking_group_'. 3. You will find a list of fields starting with 'b2bking_group_' set to 'Don't translate'. 4. Change these to 'Copy' and click the Save button. 5. Go to WPML -> Taxonomy Translation, select 'Product Categories', edit the translations of the product categories, and click the save button. This should resolve the visibility issue of the translated page.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is trying to translate fields generated by the B2BKing Pro plugin using WPML string translation, but the translations are not appearing on the website. Additionally, after some operations, the client's 'my-account' page shows a 500 internal server error. Solution: We recommend following the steps outlined in the video provided by our support team member, Carlos. The video can be accessed here: https://komododecks.com/recordings/coOdZ96784GuvFc8EZEG. Please ensure that you follow each step carefully to resolve the issues with translation and the 500 internal server error.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please do not hesitate to open a new support ticket with us for further assistance.
