The client is unable to assign 110000 translation credits to their website despite following the necessary steps and encountering an error stating insufficient credits for automatic translation. Additionally, there is confusion about needing to pay more to start the translation.
Solution:
If you're experiencing issues with assigning translation credits to your site, we recommend following these steps:
1. Ensure you have followed the instructions on how to assign automatic translation credits, which can be found here: Assign Automatic Translation Credits.
2. If the problem remains, perform a full site backup. 3. Visit your account page at WPML Account Sites and delete the existing key for the site. 4. Navigate to Plugins>>Add New>>Commercial tab in your WordPress dashboard. 5. Click on "Register WPML" and then on "Get a key for this site". 6. Copy the newly generated code and register the site with this new key under the same navigation path.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, please check related known issues at WPML Known Issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML Support Forum.
Problem: The client was unable to delete existing languages on the staging site and could not reinstall WPML after deleting it. The client wanted to test the AI auto-translate feature on a staging environment but faced issues with language deletion and WPML reinstallation. Solution: We advised the client that to test the WPML AI auto-translate feature, it is not necessary to delete existing languages or content. Instead, the client can activate the WPML AI engine from WPML > Settings, and then send pages for translation from WPML > Translation Management, choosing to overwrite existing translations if desired. Additionally, we suggested that if language deletion is necessary, it might help to disable any cache or security plugins temporarily, as these can interfere with heavy operations like deleting pages from the database, potentially causing server timeouts.
If this solution does not resolve the issue or seems outdated, or if it does not apply to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problema: Il cliente desidera disattivare l'opzione Pay As You Go su WPML e collegare i crediti acquistati al proprio sito, ma non riesce a trovare il tasto 'Stop using pay-as-you-go'. Soluzione: Se stai riscontrando lo stesso problema, ti consigliamo di controllare nuovamente la pagina delle impostazioni di WPML per il tasto 'Stop using pay-as-you-go'. Se il problema persiste, potrebbe essere utile ricaricare la pagina o cancellare la cache del browser. Se ancora non riesci a visualizzare l'opzione, ti invitiamo a contattarci direttamente.
È importante notare che questa soluzione potrebbe non essere più rilevante a causa di aggiornamenti del software o differenze nel tuo caso specifico. Ti consigliamo di verificare i problemi noti e di assicurarti di avere installato le versioni più recenti dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: The client was using WPML's automatic translation feature to translate template strings on a development site. Despite consuming nearly all their translation tokens, no translations were produced, and the credits were depleted. Solution: We recommended the client to reset and reinstall WPML, which resolved the issue of missing translations. Additionally, to address the loss of 18,000 credits without any translations being completed, we credited the client's account with 18k tokens as a one-time courtesy. If you're experiencing similar issues with WPML's automatic translation and missing credits, we recommend trying a reset and reinstallation of WPML.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
