Problem: The client is trying to translate a page using WPML, but some elements like Button, Icon with text, and quotes are missing in the editor and are not available in the string translation. Solution: We recommended adding the following XML configuration to WPML -> Settings -> Custom XML Configuration to make these elements translatable:
This XML allows the specified elements to be searchable and translatable through the Advanced Translation Editor. We also requested the client to install The7 Elements plugin on a sandbox site for further investigation by our compatibility team.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where all translations are missing after reverting your website to a previous date, and you're concerned about losing translations for which you've already paid. Solution: First, we recommend checking the translation memory where all translations are stored. You can retrieve your previous translations from there without incurring additional costs. Follow the steps in this screen recording: https://go.screenpal.com/watch/cZXFfInVquM to add the translations back to your pages. Additionally, you can initiate an automatic translation process for all pages; rest assured, you will not be charged again for translations that have already been paid for and are stored in the translation memory.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
בעיה: התרגום האוטומטי באתר של הלקוח נתקע והדפים נמצאים במצב 'בתהליך תרגום', כולל שדות ACF שלא תורגמו. פתרון: בדקנו את הגדרות התרגום האוטומטי ב-WPML וגילינו שמנוע התרגום DEEPL, שהוגדר כברירת מחדל, אינו תומך בתרגום מעברית. החלפנו את מנוע התרגום לגוגל, שתומך בשפה זו. כמו כן, נתקלנו בשגיאות ביומן השגיאות של העורך תרגום המתקדם, שהצביעו על חוסר בשמות פרטיים ומשפחה למשתמשי האדמין. הוספת השמות עזרה לשחרור התרגומים שהיו תקועים.
אם הפתרון הזה אינו רלוונטי לבעיה שלך, מכיוון שהוא עשוי להיות מיושן או שאינו מתאים למקרה שלך, אנו ממליצים לפתוח כרטיס תמיכה חדש. כמו כן, מומלץ לבדוק את הבעיות הידועות של WPML, לוודא את גרסת התיקון הקבועה, ולאשר שהתקנת את הגרסאות העדכניות ביותר של התבניות והתוספים.
Problema: Stai traducendo i segmenti in lingua dei prodotti Woocommerce ma non riesci a completare la traduzione al 100%. Questo problema si verifica con molti prodotti e il sistema indica che c'è un segmento in corso, fermandosi al 95%. Inoltre, sembra che l'ATE a volte perda le traduzioni già fatte. Soluzione: Ti consigliamo di disattivare l'opzione "I prefer bigger segments" e di passare alla versione precedente dell'editor dalle impostazioni dell'editor Avanzato (la rotella in alto a destra). Dovrebbero così apparire i segmenti mancanti.
Se questa soluzione non risolve il problema o se sembra non essere più rilevante a causa di aggiornamenti o modifiche nel tuo caso specifico, ti invitiamo a consultare la pagina dei problemi noti e a verificare la versione del fix permanente, assicurandoti di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti raccomandiamo di aprire un nuovo ticket di supporto sul forum di supporto WPML.
Problem: The client needed to change the formality (default, formal, informal) of the language for two languages on their site and was unsure how to apply these changes to already translated pages using the WPML and DeepL auto translation feature. Solution: We advised the client that to apply new formality settings to already translated content, they must manually re-translate these pages. This can be done by navigating to WPML > Translation Management and selecting the option to overwrite existing translations. It is important to ensure that there are sufficient credits and that the pages are fully translated before attempting to overwrite them. . Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at our support forum.
Problem: You are trying to enable automatic translation on your site using WPML but encounter issues even after activating the pay-as-you-go option and inserting your credit card details. You are also unsure how to use the already assigned credits. Solution: We recommend following these steps to resolve the issue: 1. Ensure you have a full site backup. 2. Visit your account page at https://wpml.org/account/sites/ 3. Delete the existing site key. 4. Navigate to Plugins > Add New > Commercial tab on your site dashboard. 5. Click on "Unregister WPML from this site". 6. Refresh the page. 7. Click on "Get a key for this site" and copy the newly generated code. 8. Return to Plugins > Add New > Commercial tab. 9. Register the site with the new key. For more detailed guidance, please refer to our documentation on why credits may be missing and how to fix it, and how to install WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with WPML's Advanced Translation Editor (ATE) such as receiving errors like 'Unable to retrieve job details' and 'finalCallback.incompleteResponse' after trashing an incorrectly assigned post and its translation, and then creating a new post with the same title and content in the correct language. Solution: We recommend the following steps: 1. Ensure that you have deleted the trashed post completely. 2. Visit WPML > Support > Troubleshooting and run the options to remove ghost entries and cancel in-progress automatic jobs. 3. If the issue persists, try duplicating the post to give it a different job ID and attempt the translation again. 4. If none of the above resolves the issue, it may be necessary to escalate this to our second-tier support or perform further debugging.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
