Problem: You are experiencing an issue where automatic translation credits intended for ayodyaresortbali.com were mistakenly assigned to another site, house-indonesia.com. Solution: We have returned the 90,000 assigned credits to your WPML.org account. Please follow these steps to correctly assign the credits to ayodyaresortbali.com: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key for https://ayodyaresortbali.com/ by pressing the little trash icon (if it’s already registered). 3. Log in to your https://ayodyaresortbali.com/ site and navigate to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate the Key for your site and you can also assign the credits using that popup. 7. Copy the key, and paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to changes in the system or your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to migrate 16,000 automatic translation credits from a non-existing staging site to their production site because the staging site has been deleted and they cannot access the migration code. Solution: 1. We verified that the credits from the staging site were already included in the total of 155,991 credits currently visible on the production site. 2. We moved the credits back to the client's WPML.org account. The client can now see and manage these credits directly from their account. 3. To assign these credits to the production site, follow the steps outlined in our documentation on how to assign automatic translation credits to your sites.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed.
Problème : Le client gère un multisite pour les offices de tourisme et rencontre des difficultés avec la gestion des crédits de traduction automatique. Certains sous-sites ne peuvent pas transférer ni acheter des crédits prépayés malgré être enregistrés sur wpml.org. Solution : 1. Assurez-vous que chaque site utilise une méthode de paiement unique, soit prépayée soit à l'usage, mais pas les deux. 2. Pour les sites utilisant des crédits prépayés, achetez un paquet de crédits depuis votre compte WPML et assignez des quantités spécifiques à chaque site. 3. Pour résoudre les problèmes d'enregistrement et de visibilité des sites dans le gestionnaire des crédits : - Désinscrivez les sites concernés sur votre compte WPML - Supprimez la clé des sites, désinscrivez WPML du site via l'onglet commercial des plugins, et enregistrez à nouveau le site avec une nouvelle clé. - Vérifiez si le site est maintenant visible dans le gestionnaire des crédits.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et d'ouvrir un nouveau ticket de support sur notre forum de support.
Problem: You are trying to translate pages automatically with WPML, but the plugin indicates there are no credits available despite having approximately 90,000 credits.
Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to Plugins -> Add New -> Commercial in your website. 2. Unregister WPML by clicking the unregister link. 3. Visit https://wpml.org/account/sites/ and delete the existing site key. 4. Create a new site key at the same link. 5. Return to Plugins -> Add New -> Commercial on your website. 6. Click the register link and use the new site key to register. 7. Check your site's WPML -> Translation Management to see if the credits are now visible.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problema: Stai cercando di utilizzare il modulo per le traduzioni multilingua su WordPress dopo un aggiornamento, ma ricevi un messaggio di errore che indica l'esaurimento del credito disponibile, nonostante ci siano ancora molti caratteri disponibili. Soluzione: Se stai riscontrando questo problema, ti consigliamo di seguire questa procedura.
La soluzione potrebbe non essere più rilevante a causa di aggiornamenti software o potrebbe non applicarsi al tuo caso specifico. Ti consigliamo di verificare i problemi noti, controllare la versione della correzione permanente e assicurarti di avere installato le ultime versioni di temi e plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
