Problem: The client noticed a discrepancy in the number of credits used for automatic translation from Hebrew to English, with the system using 64,216 credits which seemed too high compared to the actual word count. Solution: If you're experiencing a similar issue, it's important to understand that each word may consume a different number of credits depending on the Automatic Translation Engine used. For the PTC engine, each word uses 4 credits. For detailed information on translation pricing, please visit Automatic Translation Pricing. To view an invoice of the credits used, you can follow the steps outlined here: Automatic Translation Invoices.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is unable to transfer credits from one site to another due to an incomplete migration, resulting in an error message when attempting to withdraw credits to their WPML account. Solution: We identified that the migration for the websites was not completed correctly. If you run into a similar issue, we recommend opening a new support ticket and ask for our assistance.
