All issues in which we had to help clients with Elementor Custom Widgets either because they wanted to create one, or (more likely) when related to themes that have Elementor Custom Widgets integrated. Add whether you helped, sent to docs or escalated.
Problem: The client was unable to translate the 'eael_fg_control' field in the Filterable Gallery addon from Essential Addons using WPML. The XML code added for translation did not work, and the field was not listed under WPML > Settings > Custom fields translations.
Solution: We confirmed that the XML provided by Essential Addons was complete and included all necessary fields, so no additional custom XML was required. The issue was unique to the client's site configuration. We suggested removing all custom XML code added by the client and verified that the fields were registered correctly in the plugin's XML configuration file. If the issue persisted, we recommended switching from the Classic Translation Editor (CTE) to the Advanced Translation Editor (ATE) for better handling of the content. Additionally, we provided a custom XML code to ensure all relevant fields were included and suggested a template refresh to update the fields in the translation editor.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket here.
Problem: The client was using the Premium Addons for Elementor widget for their blog, along with WPML for translation. They encountered an issue where the category filter worked correctly in Estonian, the main language, but displayed Estonian posts when filtering in English. Solution: We recommended reviewing an errata our team published, which addresses issues with the Premium Addons for Elementor Widget not displaying posts in secondary languages when including or excluding post categories. You can find the errata here: https://wpml.org/errata/premium-addons-for-elementor-blog-widget-not-showing-posts-in-the-secondary-language/ We also suggested updating the Hello Elementor theme, Premium Addons for Elementor, and Elementor itself. After updates, it was necessary to re-add the snippet from the errata to the functions.php file.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problème : Vous essayez de traduire la page d'accueil de votre site qui utilise Elementor en anglais, mais seulement une rangée de la page est disponible pour la traduction. Les widgets utilisés proviennent du plugin Bestel Core et ne sont pas enregistrés pour la traduction. Solution : 1. Utilisez l'outil Multilingual Tools de WPML pour enregistrer les widgets pour la traduction. Vous trouverez un tutoriel utile ici : https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/ 2. Il est recommandé d'utiliser Multilingual Tools sur un site test ou une page test, puis de désactiver l'outil une fois que vous avez obtenu le code XML nécessaire. 4. Contactez l'auteur du plugin Bestel Core pour l'encourager à rendre son plugin compatible avec WPML en participant à notre programme Go Global : https://wpml.org/documentation/support/go-global-program/
Si cette solution ne s'applique pas à votre cas ou semble obsolète, nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: Sie versuchen, Elemente, die mit Elementor und Nasa Core erstellt wurden, zu übersetzen, finden jedoch keine Übersetzung für bestimmte Widgets wie ELM - Nasa Service Box und ELM - Nasa Banner v1. Solution: 1. Erstellen Sie manuell eine XML-Konfiguration für die betroffenen Elementor Widgets, indem Sie den WPML Config Generator verwenden. Entfernen Sie dabei alle Felder, die nicht übersetzt oder modifiziert werden sollten. 2. Speichern Sie alle Seiten erneut ab, auf denen diese Elemente verwendet werden, um die Änderungen zu aktivieren. 3. Ersetzen Sie die Widgets im WordPress-Format durch Widgets im Elementor-Format: - Für Nasa Service Box: Wechseln Sie von ELM - Nasa Service Box (WordPress Widget-Format) zu Nasa Service Box (Elementor Widget-Format). - Für Nasa Banner v1: Wechseln Sie von ELM - Nasa Banner v1 (WordPress Widget-Format) zu Nasa Banner v1 (Elementor Widget-Format).
Wenn diese Lösung nicht relevant ist oder veraltet erscheint, empfehlen wir, die bekannten Probleme zu überprüfen, die Version des dauerhaften Fixes zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum.
Problem: You are trying to translate buttons in Elementor on your site using WPML, but the translation does not work. Solution: First, use the browser's Inspect tool to check the HTML element of the button to confirm it is an Elementor widget from the theme Valiance and that it isn't registered for translation. Then, follow these steps: 1. Go to Registering Custom Elementor Widgets for Translation and How to Register Page Builder Widgets for Translation for guidance on creating an XML configuration. 2. Navigate to WPML > Settings > Custom XML Configuration tab. 3. Copy the following XML code and add it to your site:
This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: Se stai traducendo il tuo sito e desideri che al cambio della lingua avvenga la sostituzione del logo, ma riscontri problemi nell'header del template Raveen, il problema potrebbe essere dovuto al fatto che il logo è inserito tramite un widget, Site Logo, creato dal tema e non da Elementor, rendendolo incompatibile con WPML. Solution: Per risolvere questo problema, puoi seguire questa procedura per rendere il widget compatibile con WPML. Tuttavia, sarebbe preferibile chiedere all'autore del tema di effettuare questa modifica per garantire una compatibilità completa. In alternativa, puoi aprire manualmente l'header nella versione in inglese e cambiare l'immagine direttamente lì, ma tieni presente che eventuali modifiche future potrebbero sovrascrivere questa personalizzazione ogni volta che risalvi la traduzione.
Se questa soluzione non dovesse essere più attuale o non adatta al tuo caso, ti consigliamo di verificare i problemi noti correlati, controllare la versione della correzione permanente e assicurarti di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: The client is unable to see all text from their pages in the WPML Advanced Translator. Specifically, custom widgets in Elementor are not appearing for translation. Solution: We recommend checking if the theme and plugins used are WPML-certified. In this case, the theme includes custom widgets that might not be fully compatible with WPML. These can typically be identified at the bottom of the Elementor widget list on your pages—widgets without icons are likely affected. For further guidance on registering custom Elementor widgets for translation, please refer to Registering Custom Elementor Widgets for Translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
