Problem: The client is trying to translate their website using WPML, but only one section of the homepage is being translated, and the footer is not visible in the translated version. The theme used, 'Service Finder,' is not WPML compatible, and there are issues with outdated plugins and new/custom Elementor widgets. Solution:
If these steps do not resolve the issue or if the solution seems outdated or irrelevant, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
Problem: You have set up the multi-currency function in WPML with German as the default language and linked the currency CHF to the German language. However, when visiting a product page, the currency switches back to EUR after 2 seconds. Solution: This issue is related to the
BM_Update_Price::update_price()
method, which is hooked to AJAX. To fix this, you need to add it to our AJAX filters using the wcml_multi_currency_ajax_actions filter. Add the following code to the functions.php of your theme:
// WPML Workaround for compsupp-7663<br />add_filter( 'wcml_multi_currency_ajax_actions', 'wpml_compsupp7663_add_actions_to_multi_currency_ajax', 10, 1 );<br /><br />function wpml_compsupp7663_add_actions_to_multi_currency_ajax( $ajax_actions ) {<br /><br /> $ajax_actions[] = 'update_price'; // Add a AJAX action to the array<br /> return $ajax_actions;<br /><br />}
Please test this solution and provide feedback. If it resolves the issue, we recommend sharing this workaround with the plugin developers.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are working on a site under development and trying to translate the employer dashboard page using WPML. Additionally, you need help with editing footer translations, which aren't handled by the string editor. When attempting to translate the employer dashboard page, the entire content disappears. Solution: For a long-term solution and to prevent fixing issues one by one, we recommend contacting the plugin author and asking them to join our Go Global program. This program helps plugin authors make their products compatible with WPML, ensuring smoother translations across your site.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: Quando WPML è attivo e si utilizza il gateway di pagamento Gestpay in WooCommerce, non viene inviata la mail dell'ordine, mentre con PayPal non si verifica questo problema. Solution: Poiché Gestpay non è un plugin testato da noi, non possiamo garantire la sua compatibilità con WPML. Se il problema persiste, potrebbe essere necessario contattare direttamente l'autore del plugin Gestpay per ulteriore assistenza. Inoltre, non è possibile disattivare solo la traduzione delle email senza l'uso di codice personalizzato. Ti suggeriamo di effettuare un debug del plugin per identificare la causa del problema o di considerare l'opzione di contattare uno dei nostri contractor per assistenza personalizzata.
Se questa soluzione non risolve il tuo problema o se ritieni che sia irrilevante perché datata o non applicabile al tuo caso, ti invitiamo a verificare i problemi noti, a confermare che hai installato le versioni più recenti dei temi e dei plugin, e a aprire un nuovo ticket di supporto.
Problem: You are trying to translate buttons in Elementor on your site using WPML, but the translation does not work. Solution: First, use the browser's Inspect tool to check the HTML element of the button to confirm it is an Elementor widget from the theme Valiance and that it isn't registered for translation. Then, follow these steps: 1. Go to Registering Custom Elementor Widgets for Translation and How to Register Page Builder Widgets for Translation for guidance on creating an XML configuration. 2. Navigate to WPML > Settings > Custom XML Configuration tab. 3. Copy the following XML code and add it to your site:
This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client is trying to synchronize products across different languages on their WooCommerce site using Judge.me, but faces issues because Judge.me does not detect products in different languages due to incompatibility with WPML. Solution: We recommend that the Judge.me developers join the WPML Go Global Program to achieve compatibility. They can reach out to us through https://wpml.org/documentation/support/go-global-program/. Additionally, Judge.me has opened a feature request for WooCommerce multilanguage compatibility with WPML, which can be viewed here: https://feedback.judge.me/suggestions/115563/woocommerce-add-multilanguage-compatibility-with-wpml.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: Utilizzi il plugin WooCommerce Quote or Enquiry Contact Form 7 sul tuo sito WordPress e hai tradotto i moduli in Contact Form 7. Tuttavia, le traduzioni non vengono visualizzate correttamente e i moduli mostrano solo il contenuto in lingua originale (italiano), nonostante la configurazione. Soluzione: Il problema non riguarda il modulo stesso, ma il modo in cui il plugin inietta il codice nella pagina shop o in altre pagine. Se utilizzi lo stesso shortcode da solo, questo viene tradotto senza problemi. Probabilmente è necessario aggiungere un hook di WPML per identificare la lingua e mostrare il modulo corretto. Ti consigliamo di contattare l'autore del plugin per discutere questa integrazione. Se l'autore ha problemi, può partecipare al nostro programma Go Global e noi lo aiuteremo a rendere il plugin compatibile.
Se questa soluzione non risolve il tuo problema o sembra non essere più attuale, ti invitiamo a verificare i problemi noti, a controllare la versione della correzione permanente e a confermare che hai installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto.
Problem: The client was experiencing an issue where the Testimonials element in Elementor displayed both English and Portuguese languages on the front page instead of showing the correct language translations for each site version. Solution: We investigated the issue by confirming the WPML settings and testing the site in a minimal environment. We identified that the issue was with the 'Testimonial Card' Elementor element provided by the Grand Tour Theme Elements for Elementor plugin. We resolved the issue by modifying the code in the plugin. Specifically, we added
'suppress_filters' => false
to the query arguments in the file at wp-content/plugins/grandtour-elementor/templates/testimonial-card/index.php. We also recommended that the client contact the theme author to incorporate this modification for future updates and consider joining the WPML Go Global Program (https://wpml.org/documentation/theme-compatibility/go-global-program/).
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are working on a site under development and trying to translate sections of your Elementor pages using WPML. Some parts of your Elementor pages are not translating, and you are unable to get the XML file for translation. Solution: We recommend the following steps to resolve the issue: 1. Add the following XML in WPML >> Settings > Custom XML Configuration section:
2. Make a small change in the default language page title to reload the translation and press the Update button. 3. Remove the change made in step 2 and press the Update button again. 4. Click on the secondary language icon to open up the page in Advanced Translation Editor and add the translation. If the issue persists, you might need to implement a workaround for a known issue with Elementor tabs not displaying translated templates correctly. Follow the steps outlined in this errata: https://wpml.org/errata/exclusive-addons-elementor-tabs-widget-does-not-display-the-elementor-template-translation/ If these solutions do not resolve your issue or if they seem outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
