Problem: The client was experiencing slow loading times and issues while editing posts on their WordPress site using WPML. Solution: We recommend deactivating the 'Adjust IDs for multilingual functionality' option located in WPML -> Languages -> Make themes work multilingual. This change was tested on a staging site and resulted in significantly improved loading times and no issues when saving changes, even with multiple plugins active. Before trying this, ensure you have a recent backup of your site to prevent any data loss.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for personalized assistance. Visit our support forum for further help.
Problem: You are trying to display tickets for MEC events on translated pages after updating WPML, but the tickets are only appearing on the original Italian version. Solution: We have set 'mec_events' as 'Copy' in WPML → Settings → Custom Fields Translation. This ensures that the MEC event tickets appear on both the original and translated pages. You can see how we did this in the video: https://kommodo.ai/recordings/yn7a3T17oZBkpb2TJ919
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client logged into their dashboard and received an alert in Italian indicating a problem with some database tables and suggesting contacting WPML support. The symptom described was a 'MySQL server has gone away' error, which was unexpected as no alerts were anticipated. Solution: We recommend the following steps to address the issue: 1. Click the small 'x' icon on the warning message to attempt to remove it. 2. Refresh the dashboard to see if the warning message still appears. If the message disappears, the system is likely functioning correctly. For more detailed information, refer to our documentation: Handling Error Messages About Broken Tables
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You need to remove unused strings from uninstalled plugins that are still present in the WPML string translation. Solution: To delete all the untranslated strings belonging to a particular domain, follow these steps: 1. Navigate to WPML → String Translation. 2. Scroll down to 'Remove strings by domain' and click 'Remove strings'. 3. Select the domains of strings you don’t need anymore and click 'Remove'. This will ensure that the untranslated strings in these domains will no longer appear on the String Translation screen. For more detailed instructions, visit https://wpml.org/documentation/getting-started-guide/string-translation/#how-to-delete-a-string.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
