Problem: The client is experiencing issues with maintaining the page theme and formatting when translating pages from Spanish to English using the WPML Translation Editor. Specifically, elements like video embeds and text styles are not being correctly translated or displayed. Solution: The client was using an ACF text area field to embed a video into the content. The problem with this approach is, that HTML markup by default will not display on the Advanced Translation Editor, and sending the markup in this way made the field not translatable, as it included unsupported HTML tags. Consider using the ACF oEmbed field for embedding videos to simplify the process and ensure compatibility across translations. More information on this can be found at ACF oEmbed Documentation. Avoid including style markup directly in the content. Instead, add it to the PHP template, within your ACF Block, a stylesheet in your theme, or through WordPress's custom CSS options at Appearance > Customize > Additional CSS.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is preparing to use the Translate Everything Automatically feature in WPML for their website and has already configured the translation settings for the ACF fields. They are inquiring if there are additional steps needed to ensure complete translation. Solution: If you have correctly configured your ACF fields for translation as detailed in the documentation (https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/), there are no further steps required. However, we strongly recommend creating a full backup of your website before initiating the automatic translation process. If you encounter any specific issues or need further assistance, please feel free to open a new support ticket.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to contact us by opening a new support ticket at WPML support forum.
Problem: The client is losing all formatting and theme structure when translating a page from English to Spanish using WPML on their development site. Solution: We recommended that the client ensure all custom fields are properly set for translation. This involves setting the translation options for each field in the Advanced Custom Fields (ACF) settings. The client can access these settings by navigating to the WPML translation management section of their WordPress admin. Here is a step-by-step guide: 1. Perform a full backup of the site. 2. Navigate to the ACF field group settings. 3. Set the translation preference for each field. 4. Resave the page after updating the settings. 5. Translate the page again. If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
