Problem: If you're experiencing issues where the menu bar on your French pages scrolls over the text, or when edits made to a page cause loss of format settings on the translated page, we have identified solutions. Solution: For the issue of losing format settings after translating edits, we recommend adjusting the translation settings for your Advanced Custom Fields (ACF). Specifically, navigate to ACF > Field Groups and locate the 'Hero 1' field group. Change the translation preference to 'Expert' mode at the top of the page. Then, find the 'settings' custom field and set the 'Translation preferences' to 'copy'. After making these changes, return to the original version of your page, make any necessary edits, and update it. This should ensure that the settings carry over correctly when the page is retranslated.
If these solutions do not resolve your issues, or if they seem outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance. You can do so at WPML support forum.
Problem: The client was unable to see the pending translated pages that needed review in the WPML translation queue. Additionally, for French pages, the main menu bar was not staying locked when scrolling down the page. Solution: To address the translation queue issue, we suggested making a minor edit to the original content and saving it again to trigger the translation process. If this did not resolve the issue, we found that the problem could be due to invalid translation pages/posts started on a different site URL. Check the posts/pages that are waiting for review (eye icon), which leads to page 404. These missing pages are in the trash bin and we need to permanently delete them. Then, the translation queue shows up correctly.
If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an issue where the menu bar scrolls over the text on your French pages, it might be due to missing or conflicting custom CSS. Solution: We recommend adding the following custom CSS code to resolve this issue. You can do this by navigating to WP > Appearance > Customize > Additional CSS in your WordPress dashboard:
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header#masthead {
background: #ffffff;
}
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still face issues, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You started the automatic translation process using WPML and paused it due to issues. After resolving these issues and restarting the process, the translation queue appears to be frozen and has not progressed. Solution: The issue might be due to a 'TypeError: Failed to construct 'URL': Invalid URL', which can occur if the site URL changes and the site was not migrated successfully. It's possible that the jobs in the Translation Management > Jobs do not belong to this site and have caused confusion. Please check if these jobs were created on the live site before migrating to the staging site. If this is the case, we recommend verifying the site URL and ensuring that the migration was completed successfully.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with maintaining the page theme and formatting when translating pages from Spanish to English using the WPML Translation Editor. Specifically, elements like video embeds and text styles are not being correctly translated or displayed. Solution: The client was using an ACF text area field to embed a video into the content. The problem with this approach is, that HTML markup by default will not display on the Advanced Translation Editor, and sending the markup in this way made the field not translatable, as it included unsupported HTML tags. Consider using the ACF oEmbed field for embedding videos to simplify the process and ensure compatibility across translations. More information on this can be found at ACF oEmbed Documentation. Avoid including style markup directly in the content. Instead, add it to the PHP template, within your ACF Block, a stylesheet in your theme, or through WordPress's custom CSS options at Appearance > Customize > Additional CSS.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is preparing to use the Translate Everything Automatically feature in WPML for their website and has already configured the translation settings for the ACF fields. They are inquiring if there are additional steps needed to ensure complete translation. Solution: If you have correctly configured your ACF fields for translation as detailed in the documentation (https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/), there are no further steps required. However, we strongly recommend creating a full backup of your website before initiating the automatic translation process. If you encounter any specific issues or need further assistance, please feel free to open a new support ticket.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, do not hesitate to contact us by opening a new support ticket at WPML support forum.
Problem: The client is losing all formatting and theme structure when translating a page from English to Spanish using WPML on their development site. Solution: We recommended that the client ensure all custom fields are properly set for translation. This involves setting the translation options for each field in the Advanced Custom Fields (ACF) settings. The client can access these settings by navigating to the WPML translation management section of their WordPress admin. Here is a step-by-step guide: 1. Perform a full backup of the site. 2. Navigate to the ACF field group settings. 3. Set the translation preference for each field. 4. Resave the page after updating the settings. 5. Translate the page again. If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
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