chrisB-87

Problem:
If you're experiencing issues where the menu bar on your French pages scrolls over the text, or when edits made to a page cause loss of format settings on the translated page, we have identified solutions.
Solution:
For the issue of losing format settings after translating edits, we recommend adjusting the translation settings for your Advanced Custom Fields (ACF). Specifically, navigate to ACF > Field Groups and locate the 'Hero 1' field group. Change the translation preference to 'Expert' mode at the top of the page. Then, find the 'settings' custom field and set the 'Translation preferences' to 'copy'. After making these changes, return to the original version of your page, make any necessary edits, and update it. This should ensure that the settings carry over correctly when the page is retranslated.

If these solutions do not resolve your issues, or if they seem outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance. You can do so at WPML support forum.

Problem:
The client is experiencing issues with maintaining the page theme and formatting when translating pages from Spanish to English using the WPML Translation Editor. Specifically, elements like video embeds and text styles are not being correctly translated or displayed.
Solution:
The client was using an ACF text area field to embed a video into the content. The problem with this approach is, that HTML markup by default will not display on the Advanced Translation Editor, and sending the markup in this way made the field not translatable, as it included unsupported HTML tags. Consider using the ACF oEmbed field for embedding videos to simplify the process and ensure compatibility across translations. More information on this can be found at ACF oEmbed Documentation.
Avoid including style markup directly in the content. Instead, add it to the PHP template, within your ACF Block, a stylesheet in your theme, or through WordPress's custom CSS options at Appearance > Customize > Additional CSS.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.