Problem: The client is experiencing an issue where the site key does not match when trying to register their WPML product on a multisite network. Solution: If you're encountering a similar issue, we recommend registering your main site first as the same site key applies to all subsites in a multisite network. There is no need to register each subsite separately. Follow these steps: 1. Delete all existing site keys. 2. Create a new site key (just one for the entire multisite). 3. Register the multisite with this new key. 4. Assign credits to the newly created site key. For detailed guidance on registering WPML in a multisite setup, please visit WPML Multisite Registration Documentation. Additionally, if you need to connect a subsite to the main site using a migration code to share its credits, please refer to How to Connect Your Sites.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing critical errors when running your first translation on your site using Elementor, and all plugins are updated, the issue might be related to the PHP memory limit. Solution: We recommend increasing the PHP memory limit of your WordPress installation. The minimum requirement is 128M, but we suggest raising it to 512M. You can do this by adding the following code to the
wp-config.php
file in your WordPress installation's root folder:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket for further assistance.
