Problem: The client needed to switch the default language of their multilingual site from Spanish to English, but encountered issues with the menu functionality in the translated languages. Solution: We discovered that the template used when clicking the menu icon was not translated into the other languages. This caused the menus in the translated versions to not function properly as they had no templates assigned. After translating the necessary template, the menus started working correctly. If you're experiencing similar issues, we recommend checking that all necessary templates are translated. For further guidance, please refer to our documentation on setting up languages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is unable to crawl their site to check if links have no redirects. This issue arose after recent changes made with the assistance of our support team. Tools like Screaming Frog show the site as non-indexable, and no languages are hidden. Solution: If you're experiencing this issue, we recommend the following steps: 1. Temporarily disable WPML to check if the status changes. This can help determine if the issue is related to the WPML plugin. 2. If the problem persists, it might be unrelated to WPML, and further investigation into recent changes or other plugins might be necessary.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket.
The client was experiencing a critical PHP Fatal error when trying to access ACF options in the WordPress Admin Area, specifically related to the WPML plugin.
2. We conducted tests on both our testing servers and the client's staging site. The issue was not reproducible locally but occurred on the staging site only when the Speed Optimizer plugin from SiteGround was active. We advised the client to deactivate the Memcached option in the Siteground Speed Optimizer plugin, which resolved the issue.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
