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Problem:
You need to allow your client to communicate with translators without giving them access to your agency WPML account.
Solution:
We recommend transferring the site to the client from your WPML.org account. This will provide the client with a one-site account, which enables them to manage translations directly. For detailed instructions on how to proceed, please read our guide on transferring account renewals to your clients.

If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.