Problem: You are seeing an orange sprocket icon next to a translated product on your site and want to know what it means. Solution: If you're experiencing this issue, it indicates that the translation needs to be updated. We recommend you navigate to WPML -> Translation Management. Here, you can filter by the desired content. When you hover over the icons, you will see their meanings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client needs to reset product translations to their original state after issues with titles and slugs when products were duplicated and translated. Solution: If you're experiencing this, we recommend you open the product in the desired language using the language switcher in the top bar, then delete it as you would any regular page. Once the trash is cleared, the "+" icon will reappear, allowing you to translate the product again. Remember, translations are standard WordPress posts with unique IDs linked to the original content, so you can delete them using WordPress's standard methods.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client is unable to find and translate the 'Add to cart' button and 'technical information' strings on their multilingual website. Solution: 1. Navigate to WPML-> Theme and plugins localization, select your theme or plugin that contains these texts, and scan it. 2. Go to WPML-> String Translation and search for the string again. 3. If you don't find it, scroll down and click on the Translate texts in admin screens link. 4. Search for the ID of the English template, select the string, and click on the 'Add to String Translation' button. 5. Click on the 'Return to String Translation' link, translate the string, clear the cache, and check the front end. 6. If the above steps do not resolve the issue, it may be necessary to restructure the code in the functions.php file of your theme using the gettext function to enable text translation. For guidance on this, refer to our documentation: Enabling text translation for themes not compatible with WPML.
If these solutions do not apply or are outdated, or if you encounter further issues, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need additional assistance, please open a new support ticket at WPML support forum.
Problem: The client reported issues with translating the 'add to cart' button and 'technical info' text using WPML. Additionally, the 'Koszyk' text in the menu was not being found. Solution: We identified that the cart button was set by the client's theme, likely created via a Header or Template Builder. We recommended navigating to WPML > Translation Manager, searching for the header element, sending it to translation, and completing the translation. This approach should resolve the translation issues.
If this solution does not apply because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
