Problem: The client is unable to assign credits to the URL evess.ch after purchasing new credits. Solution: If you're experiencing issues with assigning credits to a different site URL, we recommend you try the following steps: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key by clicking the little trash icon (if the key exists for that site). 3. Log in to your site and go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate the Key for your site and you can also assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools. 7. Copy the key, and paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
