Problem: The client is unable to upload the WPML Import and Export plugin to their WordPress site, receiving an error that the file has been removed or deleted. Solution: We recommend using the OTGS Installer plugin to bypass common upload issues. Here are the steps to follow: 1. Download OTGS Installer: Log in to your WPML.org account and download the OTGS Installer plugin from the Downloads page. 2. Upload and Activate OTGS Installer: Navigate to
Plugins → Add New
in your WordPress admin. Click 'Upload Plugin', select the 'otgs-installer.zip' file, and install it. Activate the plugin once installed. 3. Register WPML: Go to
Plugins → Add New
and click on the 'Commercial' tab. Register WPML by clicking the 'Register WPML' button. 4. Get and Enter Site Key: Generate a site key from WPML.org and enter it in your WordPress site. 5. Install WPML Export and Import: After registration, locate WPML Export and Import in the list of available plugins, select it, and click 'Download'.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is attempting to translate the post-type slug for their multi-language site. Despite following the necessary steps, including enabling Slug Translations and setting the Swedish slug to 'kundcase', the URL still displays the English slug 'case-studies' for Swedish pages.
Solution: 1. Navigate to WPML → Settings → Slug Translations. 2. Ensure that Translate base slugs of custom post types and taxonomies is enabled. 3. In the Post Types Translation section, set 'kundcase' as the Swedish slug and configure other languages as needed. 4. Go to Settings → Permalinks and click Save Changes to flush rewrite rules. 5. Clear all caches including plugin, server, CDN, and browser caches. 6. If the issue persists, deactivate all caching plugins or server caches temporarily and check again.
If these steps do not resolve the issue, it may require further investigation by a WPML support specialist. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
