Problem: The client is experiencing a connection error when trying to register WPML, despite having a valid license. The error message displayed is 'cURL error 28: Failed to connect to api.wpml.org port 443 after 9377 ms: Couldn't connect to server.' This issue persists even after confirming with the hosting provider, GoDaddy, that they are not blocking WPML domains. Solution: We recommend contacting your hosting provider again and insisting that they check for any blocks on the following domains: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net It is crucial to request that they escalate the issue to a higher level of support if necessary, as similar issues have been resolved by other clients after persistent requests. Additionally, you can refer to our documentation on this error at https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
