Problem: The client is experiencing random crashes with a 500 error page when browsing their site in English, with the main language being Latvian, after activating the 'Gift Cards For WooCommerce Pro' plugin by WP-Swings. Solution: We recommend trying the workaround provided in the following documentation: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/. This involves adding code to the theme's
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functions.php
file. It is important to back up the database before making any changes.
If this solution does not apply to your situation, or if it is outdated, we encourage you to check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client is unable to translate strings from English to Latvian for a new gift card plugin. Despite translating the string "You Print & Give To Recipient" to Latvian, it still appears in English on the frontend. The client has already increased the memory limit, deleted and re-translated the string, but the issue persists. Solution: We recommend checking for duplicate strings that may not have been translated. Here are the steps to follow: 1. Navigate to WPML > String Translation and at the bottom of the page, enable the checkbox "Look for strings while pages are rendered". Then, visit the frontend page where the string should appear and return to WPML > String Translation to search for the string. 2. If the string is not found in WPML > String Translation, it might be registered as admin text. Follow the process outlined in our documentation to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.
Problem: The client was experiencing issues with attributes/variations not synchronizing between different language versions of a product in WooCommerce, even after resolving a separate issue with disappearing add-ons.
Solution: 1. We navigated to WPML > Settings > Custom Field Translation and enabled an option to display relevant custom fields in the WordPress Editor. 2. We changed the custom fields with the prefix "WooCommerceEvents..." from "Not translate" to "Copy" to ensure event options are copied from product to product. 3. We re-applied the translation in WCML to ensure the translation symbol showed as completed, resolving the issue. 4. We reminded the client that after editing the original content, they must update the translation for the changes to take effect. 5. We noted that stock levels sync automatically after a purchase, but attributes declared directly on products require re-translation of the product. 6. We suggested declaring global attributes in WooCommerce for easier synchronization, which can be translated once and synced via WooCommerce > WooCommerce Multilingual & Multi-Currency > Status > Troubleshooting.
If after following these steps the product translation is still not working as expected, we recommend naming an example product for further investigation. If this solution doesn't look relevant, please open a new support ticket.
Problem: The client is experiencing an issue where Product Addons disappear after making adjustments to attributes and variations, particularly in products with a large number of attributes (15-25). This problem does not affect products with fewer attributes (up to 5). Solution: We recommend increasing the PHP max input variables value in the php.ini file from the default of 1000 to 5000. This change could resolve the issue with Product Addons disappearing when editing products with many attributes and variations. If you're experiencing this issue, please try adjusting the PHP configuration and test again. If you need help editing the php.ini file, consult your hosting support.
If this solution doesn't look relevant or if you continue to face issues, please open a new support ticket with us.
