Problem: The client is unable to migrate 16,000 automatic translation credits from a non-existing staging site to their production site because the staging site has been deleted and they cannot access the migration code. Solution: 1. We verified that the credits from the staging site were already included in the total of 155,991 credits currently visible on the production site. 2. We moved the credits back to the client's WPML.org account. The client can now see and manage these credits directly from their account. 3. To assign these credits to the production site, follow the steps outlined in our documentation on how to assign automatic translation credits to your sites.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed.
Problem: The client is experiencing an issue where visiting their French domain (varamedia.fr) redirects to the default language domain (varamedia.be), instead of staying on the desired language page. Solution: If you're experiencing redirection to the default language when trying to access your homepage in a different language, we recommend the following steps: 1. Access the homepage that is redirecting incorrectly within the WordPress Editor. 2. Click the Update button. If clicking the Update button does not resolve the issue, we encourage you to open a new support ticket with us for further assistance. You can do so by visiting the WPML support forum.
