Problem: You are helping a client who owns a WPML Lifetime license but cannot access her WPML account. When trying to update WPML using the OTGS Installer, the Installer crashes with a PHP Fatal error. Despite deleting old WPML and Installer plugin folders, reinstalling the latest official OTGS Installer plugin, registering the site again, and clearing caches, the Installer still fails with the same fatal error. Solution: 1. First, ensure that the WordPress Memory Limit meets the minimum requirements. We recommend setting it to 256M. You can increase the memory limit by adding the following lines to your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:
After updating, confirm the change under WPML > Support > WordPress > Memory limit. 2. If you encounter an error stating "The uploaded file exceeds the upload_max_filesize directive in php.ini", contact your hosting provider to increase the PHP resources of your server.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
