Problem:
The client needed assistance with displaying the translated version of the Complianz cookie banner on their website. The default language of the site is French, but the English translation was not showing up.
Solution:
1. We recommended clearing the website's cache using the LiteSpeed Cache plugin to ensure that the translated content is not being overridden by cached data.
2. We advised checking if the cookie banner content is translated in WPML -> String Translation. For detailed information, we provided a link to the Complianz documentation: https://complianz.io/translate-legal-documents-to-multiple-languages-with-wpml/
3. If the strings were not found, we instructed the client to scan the Complianz plugin for strings by going to WPML -> Theme and plugins localization, selecting the Complianz plugin, and clicking "Scan selected plugins for strings".
4. After scanning, the client should return to WPML -> String Translation and use the search filter to find and translate the cookie banner content.
56. We offered to troubleshoot the issue directly by requesting temporary access to the client's website and we located the strings by searching with a portion of the text from the cookie banner and edited the translations for testing purposes, adding "FR" to the beginning of the French version. We reminded the client to clear the cache after finishing the translations.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.
