Problem: If you're trying to enable the automatic translation feature and choose DeepL as your translation engine, but only Microsoft is available, follow these steps. Solution: 1. We may request temporary access (wp-admin and FTP) to your site to investigate the issue. 2. Before providing access, ensure you back up your site files and database. 3. We will check various settings in the backend and may duplicate the site to work in a separate environment, ensuring your live site remains unaffected. 4. After we have accessed your site, we will adjust the settings to make sure the translation engines, including DeepL, show up correctly. 5. Once we've made the necessary changes, we'll ask you to check if the translation engines are now available for selection.
