Problem: The client reported that additional variation gallery images were not appearing in the Arabic version of their product page. Solution: We recommended that the client updates their theme and all plugins to ensure they are using the latest versions. This is crucial to determine if the issue persists with updated software. We also advised the client to back up their entire site, including the database, before proceeding with these updates. After updating, the client should test the functionality by editing an original product and updating its translation. If updating is not feasible, we suggested setting up a staging site for testing or, alternatively, using a local copy or a WPML test site to replicate the issue.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: After logging in, the client experiences issues in the dashboard section where 'my orders', 'address book', and 'profile section' do not load in Arabic. Solution: If you're experiencing this issue, we recommend you go to WPML > String Translations and search for those strings to ensure they are translated.
This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with not seeing thumbnail images from the variation gallery on the Arabic product detail page when clicking on color and size variants, this might be due to a configuration issue. Solution: First, determine if the field handling the thumbnails is added by a third-party plugin. If it is, you need to set this field to COPY in the WPML > Settings under Custom fields translation. If you are using the regular WooCommerce thumbnail field, please check the following related errata:
If this solution does not apply because it's outdated or not relevant to your case, we recommend opening a new support ticket. Also, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client is experiencing multiple issues with their multilingual WooCommerce site in Arabic. Specifically, the 'Buy Now' button does not redirect to the Arabic URL, the dashboard section does not load in Arabic, WooCommerce fields and login options are not translated, and thumbnail images for color and size variants do not appear on the Arabic product detail page. Solution: We have separated the issues into individual tickets to address each one specifically. For the 'Buy Now' button issue, since the 'WPC Buy Now Button for WooCommerce' plugin is not officially compatible with WPML, we recommend editing the translation of the page where the button appears. You should search for the URL within the translation editor and ensure it is correctly translated to Arabic. For detailed guidance on translating URLs, please refer to the following documentation: Translating Links with Advanced Translation Editor.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client's website is not fully translated into Arabic. Issues include untranslated homepage popups, category and brand blocks not linking to the Arabic version, untranslated main primary menu, mega menu, and footer menus, listing pages not showing filters and sorting in Arabic, brand-wise listings not redirecting properly, and cart, checkout, register, and login pages containing English words. Solution: We are currently addressing these issues in an existing support ticket. We recommend continuing to follow the guidance provided there to keep all updates consolidated.
If this solution becomes irrelevant due to updates or does not apply to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket for further assistance.
Problem: You are experiencing a fatal error when trying to view a normal post or page on your WordPress site. The error message indicates a TypeError related to WPML and WP_Post. Solution: We recommend you follow these steps to isolate and potentially resolve the issue: 1. Create a full site backup or set up a staging site using a plugin like WP Staging. 2. Update any outdated plugins or themes. 3. Flush any existing cache memory. 4. Deactivate all plugins, including WPML ones. 5. Activate a default WordPress theme, such as Twenty Twenty. 6. Reactivate the WPML plugins. 7. If the error disappears, reactivate your theme and then other plugins one by one to identify the culprit.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are working on a site under development and facing issues with displaying variations and menus in Arabic. The variations and menus are not displaying correctly in Arabic. Solution: We have identified that the Max Mega Menu plugin used on your site is not fully compatible with WPML. To address this, you can follow the workaround provided in the Max Mega Menu documentation to make the menu translatable. Here is the guide: https://www.megamenu.com/documentation/wpml-setup/ If you encounter any issues during this process, we recommend contacting the plugin author and informing them of the compatibility issues. We are also willing to collaborate with them to enhance WPML compatibility.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing issues with automatic translation not working on your site using WPML. Solution: We recommend you try the following steps: 1. Navigate to Plugins → Add New and select the Commercial tab. Click on 'Unregister WPML from this site'. 2. Once the page reloads, click on 'Register WPML'. 3. Register the site using the new key. 4. Check if the automatic translation is now functioning. If the problem continues, please follow these additional steps: 1. Go to Plugins → Add New, select the Commercial tab, and click 'Unregister WPML from this site'. 2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Click on 'Get a key for this site'. 3. In your WPML account, complete the site key wizard and set it to 'Production site'. 4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account. 5. Reassign the credits to the newly registered site. 6. Attempt to translate again.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
