kevinL-62

Problem:
The client is trying to use automatic translation but is facing an issue where the translation page shows that they don't have enough credits, despite having more than 60k credits in their account.
Solution:
If you're experiencing an issue where your translation credits are not showing up on your new site after duplicating from an older site, we recommend the following steps:
1. Unregister WPML from the new site by following this guide: Unregister WPML.
2. Generate a new site key from your WPML.ORG account and re-register WPML with that key. Instructions can be found here: Register WPML.
3. Remove the credits from the previous site using the guidelines here: Remove Credits from a Site.
4. Allocate credits to your newly registered site by following the instructions here: Assign Automatic Translation Credits.
If after following these steps the problem persists, please open a new support ticket with us and we will be happy to assist you further.