Problem: The client wants to clone an existing site and then remove all languages except for one from the cloned site. They encountered issues after deactivating and deleting the WPML plugin, including errors during deletion, issues with the shop page not loading, incorrect main menu items, and needing to reset the homepage and shop page settings. Solution: We recommend the following steps to address the issues encountered: 1. Before starting to delete content after changing the source language, navigate to WPML → Settings and ensure to uncheck the options: -
When deleting a post, delete translations as well
-
When deleting a taxonomy (category, tag, or custom), delete translations as well
These settings prevent the deletion of translations when the main content is deleted, which can help avoid some of the issues experienced.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing a discrepancy between the AI translation credits displayed on your WordPress site and those shown in your WPML account. On your site, it indicates 188,466 credits, which should cover translating 47,116 words, but your WPML account shows 0 credits available. Solution: You use a Pay-As-You-Go system for automatic translation, meaning you only pay for the credits you actually use. This month, you've already used 6,534 credits. There is a monthly safety limit set at approximately 195,000 credits to prevent unexpectedly high translation costs. The 'Pricing AI Translation' section on your site reflects the remaining credits before reaching this safety limit, helping you gauge if you have enough credits for planned translations. For more details on Pay-As-You-Go for Automatic Translation, please visit our terms and conditions.
If this solution does not apply to your case, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: If you're experiencing an issue where activating WPML causes a redirect to an incorrect page instead of showing a 404 page when accessing a non-existent URL, it might be due to WordPress's URL autocorrect feature interacting with WPML. Solution: We recommend installing the Disable URL Autocorrect Guessing plugin to prevent this behavior. After installing the plugin, please verify on your staging site that accessing a non-existent URL now correctly displays a 404 page. Alternatively, if you prefer not to use an additional plugin, you can insert a snippet of code into your theme's functions.php file to disable the URL autocorrect feature. You can find such code snippets online. Once the plugin or code is in place, gradually activate other plugins to ensure the issue does not reoccur.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
